Armada Power Fleet Commander
User Guide - Property Managers
Fleet Commander by Armada Power is a dynamic platform designed to help property managers, utilities, and operators efficiently oversee fleets of smart water heaters. With intuitive dashboards, real-time insights, and flexible device control, it supports better grid reliability, energy efficiency, and preventative maintenance.
Logging In & Logging Out
Accessing Fleet Commander
When you’re granted access to the Fleet Commander platform, you’ll receive an email with a personalized link, your username (typically in the format FirstName.LastName), and a temporary password.
Tip: We recommend logging in as soon as possible and updating your password.
Step-by-Step Guide: Logging In
- Click the login link from your welcome email.
- Enter your Username or Email and Temporary Password.
- (Optional) Select Remember Me to keep your session active.
- Click the Sign In button.
- On first login, follow the prompt to set a new password.
Tip: Choose a strong, secure password that you don’t use elsewhere.
Logging Out
- Click your profile icon or name at the top right of the screen.
- Select Log Out from the dropdown menu.
- You will be securely signed out and redirected to the login screen
Home Page Overview
1. Introduction
The Home Page serves as your central dashboard, providing a high-level overview of water heater fleet performance, active alerts, and property details. From this screen, users can quickly assess system status, view alerts, and navigate to detailed reports for deeper insights.
2. Key Functions of the Home Page
The Home Page is divided into several key sections:
Section | Description | |
---|---|---|
A | Navigation Menu (Left Sidebar) | Provides access to key platform features: Devices, Alerts, Maps, Properties, and Addresses. |
B | Main Dashboard Buttons | Quick access to key sections: Devices, Device Map, Alerts, and Alert Map. |
C | Real-Time Water Heater Power Usage |
Displays a 15-minute power usage graph for selected properties. |
D | Active Alerts Panel | Summarizes open alerts by severity and type. |
E | Properties List | Displays managed properties with device count and active alerts. |
F | Actions Panel | Allows users to respond to alerts, acknowledge issues, or mute notifications. |
4. Tooltips & Definitions
Feature | Description |
---|---|
Severity Levels | Color-coded alert categories (Low, Moderate, High, Severe, Critical). |
Connected Devices | Number of water heaters online and reporting data. |
Alerts | System-generated warnings related to device performance, leaks, or outages. |
Power Usage Graph | Displays real-time energy consumption of the fleet. |
Actions Panel | Allows users to acknowledge, mute, or resolve alerts. |
Actions Panel | Allows users to respond to alerts, acknowledge issues, or mute notifications. |
5. Troubleshooting Tips
Issue | Possible Solution |
---|---|
Graph Not Displaying Data | Ensure the selected property has active, connected devices. Refresh the page. |
High Alert Count | Click the Alerts Panel to review details and address priority issues first. |
Unable to Assign Alerts | Ensure you have the correct user permissions under the User Management sidebar menu > View Profile. |
Navigation Menu Not Working | Log out and back in or clear your browser cache. |
Devices Page Overview
1. Introduction
The Devices Page provides a detailed list of all connected water heaters in the Armada Power Fleet Commander Platform. You can use this page to monitor device health, view alerts, and manage individual devices efficiently. Clicking on a device will open its Device Details Page, where you can access in-depth information and control options.
2. Key Functions of the Devices Page
Section | Description | |
---|---|---|
A | Device List | Displays all water heaters, including key status indicators. |
B | Search & Filters | Enables users to search for specific devices by ID, address, property, model, or serial number. |
C | Export Data | Export device data as a CSV or Excel file. |
D | Status Indicators | Shows whether a device is online, offline, or has alerts. |
E | Device Details Page | Click a device row to open a detailed view with multiple tabs for monitoring and configuration. (Not pictured here) |
4. Device Details Page Overview
Viewing and Searching Devices
Clicking on an individual device, takes you to the Device Details Page, which contains multiple tabs:
Feature | Description |
---|---|
Severity Levels | Color-coded alert categories (Low, Moderate, High, Severe, Critical). |
Connected Devices | Number of water heaters online and reporting data. |
Alerts | System-generated warnings related to device performance, leaks, or outages. |
Power Usage Graph | Displays real-time energy consumption of the fleet. |
Actions Panel | Allows users to acknowledge, mute, or resolve alerts. |
Actions Panel | Allows users to respond to alerts, acknowledge issues, or mute notifications. |
5. Step-by-Step Guide: Device Details Page
Overview Tab at a Glance
- The Overview tab shows key real-time data, including:
- Device Model and Serial Number
- Location Information
- Connection State and Connection (%)
- LTE Connection and Wi-Fi and WiFi State
- Set Vacation Mode button
- Click on the button to select an end date and time for Vacation Mode or remove a current date.
- Click on Select date/time for calendar and time picker.
- Select Cancel or Apply.
- The Current Device Alerts section lists any active issues.
- Mark the alert as Acknowledged ( ) or Resolved ( ) or Assign ( ) an alert from this screen.
- Click on the View Alert History button to see past alerts.
- Click on any Current Device Alerts table row to view that Alert Details screen to review and act on device specific details, including:
- Severity level
- Type of alert
- State (i.e., NEW)
- If moisture is detected and the moisture score
- Who the alert is assigned to for further action
- Device location
- Latest location and timestamp
- View the location of the device on a map
- Adjust the time zone
- View the Moisture Sensor Value and Alert Time chart.
- Hover over the chart for more detailed data
- Mark the alert as Acknowledged ( ) or Resolved ( ) or Assign ( ) an alert from this screen.
- Select the Usage Graph tab, which shows power consumption over time.
- Select Celsius or Fahrenheit.
- Adjust the start and end dates, or click one of the preset time ranges and click the Apply Dates button to adjust the graph data.
- Click Enable Zoom to inspect specific data points.
- Click the Refresh icon ( ) to update the graph with the latest data.
- Select the Moisture Sensor tab, which shows leak detection trends.
- Adjust the start and end dates, or click one of the preset time ranges and click the Apply Dates button to adjust the graph data.
- Click Enable Zoom to inspect specific data points.
- Click the Refresh icon ( ) to update the graph with the latest data
Managing Alerts in the Alerts Tab
- Click the Alerts tab to view Alert Information
- Use the Filter by Type or Filter by State options to prioritize alerts.
- In the Alert History table view:
- Alert Severity Level (High, Moderate, Low)
- Alert Type (Leak, Temperature, Connection Issue)
- Status (New, Acknowledged, Resolved)
- Act on an alert in the Alerts Column.
- Acknowledge an alert ( )
- Resolve an alert ( )
- Assign an alert ( )
- Click on any Alert History table row to see the Alert Details screen to review and act on device details, including:
- Severity level
- Type of alert
- State (i.e., NEW)
- If moisture is detected and the moisture score
- Who the alert is assigned to for further action
- Device location
- Latest location and timestamp
- View the location of the device on a map.
- Adjust the time zone.
- View the Moisture Sensor Value and Alert Time chart.
- Hover over the chart for more detailed data
- Mark the alert as Acknowledged ( ) or Resolved ( ) or Assign ( ) an alert from this screen.
Analyzing Device Data in the Graphs Tab
- Click the Graphs tab to view:
- The Device Usage Graph shows power consumption over time.
- Select Celsius or Fahrenheit
- Adjust the start and end dates, or click one of the preset time ranges and click the Apply Dates button to adjust the graph data.
- Click Enable Zoom to inspect specific data points.
- The Device Usage Graph shows power consumption over time.
- The Moisture Sensor graph shows leak detection trends.
- Adjust the start and end dates, or click one of the preset time ranges and click the Apply Dates button to adjust the graph data.
- Click Enable Zoom to inspect specific data points.
- Click the Refresh icon (Show Icon) to update the graph with the latest data.
- The WiFi Connectivity graph shows device connectivity over time.
- The LTE Connectivity graph shows device connectivity over time.
- The WiFi Connectivity graph shows device connectivity over time.
- The LTE Connectivity graph shows device connectivity over time.
Viewing Device Information
- Click the Information tab for detailed Current Device Status information, including:
- Connection State and Percentage
- State of Charge Percent and State
- Top & Bottom Temperature Readings
- State of Charge and Status Timestamps
- Controller State
- Power and Frequency
- Last Autoset Date and Time
- Vacation and Bypass Status
- Portal Registration Status
Adjusting Settings in the Device Configuration Tab
- Click the Configuration tab to view device parameters, including:
- Water Heater Details
- Maximum and Minimum Alert Temperatures
- Minimum and Maximum Top and Bottom Temperature Ranges
- Leak Sensor Threshold
- Select the Device Mode (Regulation, Standby, Maintenance, etc.).
- Select the Thermistor Swap mode (Auto, Fixed Swap, or No Swap).
Reviewing Status History
- Click the Status History tab to view:
- Timestamped logs of device activity
- Energy accumulation records
- Current, voltage, and frequency data
- This section provides insights into long-term device behavior.
6. Tooltips & Definitions
Feature | Description |
---|---|
Connection State | Color-coded alert categories (Low, Moderate, High, Severe, Critical). |
Alerts | Number of water heaters online and reporting data. |
Max Alert Temperature | System-generated warnings related to device performance, leaks, or outages. |
Leak Sensor Threshold | Displays real-time energy consumption of the fleet. |
7. Troubleshooting Tips
Issue | Possible Solution |
---|---|
Device Not Appearing in List | Check if the correct property is selected. Refresh the page. |
Device Shows as Offline | Verify power supply and network connection. |
Unable to Assign Alerts | Ensure you have the correct user permissions under the User Management sidebar menu > View Profile. |
No Data in Graphs | Adjust the date range and click Refresh. |
Configuration Changes Not Saving | Confirm user permissions and retry. |
Device Map Overview
1. Introduction
The Device Map Page visually represents all connected water heaters across properties. This interactive map helps You monitor system-wide device distribution, identify connectivity issues, and quickly locate offline or malfunctioning devices. You can hover over device markers for quick status summaries and click on devices for more detailed information.
2. Key Functions of the Device Map
Section | Possible Solution |
---|---|
Interactive Map | Displays all connected devices with color-coded status indicators. |
Property Selector | Allows users to filter devices by property. |
Device Model Filter | Enables filtering by specific device models. |
Connection Status Key | Provides a legend explaining device connectivity levels. |
Device Hover Functionality | Quick view of a device’s connection state, model, and address on hover. |
Device Details | Clicking on a device displays additional information and a link to the Device Details Page. |
3. Step-by-Step Guide: Using the Device Map
Navigating the Map
- Click on Device Map from the homepage button or the left sidebar.
- The map will display all devices associated with the currently selected property.
- Use the zoom controls (+/-) or scroll with your mouse to focus on a specific area.
Navigating the Map
- Click the Current Property drop-down to select a specific location.
- Click the Device Model drop-down to filter by:
- All Models
- LCS2100 (Wi-Fi)
- LCS2400 (Wi-Fi)
- LCS2400CW (Wi-Fi/LTE)
- LCS2400CW2 (Wi-Fi/LTE)
- The map will update to show only devices that match the selected criteria.
Understanding Device Status Indicators
Each device is color-coded based on its connection health:
Color | Connection Status | |
---|---|---|
![]() |
Green (90–100%) | Device is fully connected and operating normally. |
![]() |
Yellow (60–89%) | Device has a weaker connection but is still functional. |
![]() |
Red (1–59%) | Device has a poor connection and may be experiencing issues. |
![]() |
Burgundy (0%) | Device is completely offline and not communicating. |
![]() |
Gray | Device has not been commissioned or is unregistered. |
Viewing Detailed Device Information
- Click on a device marker on the map to open a detailed popup.
- The popup will provide:
- Address
- Connection State (e.g., Connected, Unknown, Offline)
- Connection Percentage
- Device Model
- Click View Device to navigate to the Device Details Page for advanced options.
4. Tooltips & Definitions
Feature | Description |
---|---|
Connection Status | Indicates the health of a device’s communication with the platform. |
Device Model | Identifies the specific hardware type installed at a property. |
Property Selector | Allows users to switch between managed locations. |
Device Marker | A color-coded icon representing each water heater on the map. |
Detailed Popup | Displays a quick view of a device’s details when device marker is clicked. |
Zoom Controls | Enables users to adjust the map’s view to focus on specific areas. |
5. Troubleshooting Tips
Issue | Possible Solution |
---|---|
Device Missing from Map | Ensure the correct property is selected. Refresh the page. |
Device Shows as Offline (Black) | Check the Devices Screen for last communication data. |
Poor Connection (Red/Yellow) | Investigate network strength and device location. |
Device Markers Not Loading | Refresh the page or check your internet connection. |
Incorrect Device Location | Verify the property assignment in the Properties Screen. |
Hover Popups Not Appearing | Try hovering again or refresh the page. Ensure the device is properly registered. |
Alerts Page Overview
1. Introduction
The Alerts Page provides a centralized location for monitoring, assessing, and responding to system-generated warnings related to the water heater fleet. Alerts are categorized by severity and type, allowing you to prioritize critical issues and take action accordingly.
2. Key Functions of the Alerts Page
Section | Possible Solution |
---|---|
Property Selector | Allows users to filter alerts by specific properties. |
State, Severity, and Type Filters | Enables users to refine the alert list based on alert status (e.g., new, resolved), severity level, and type (e.g., leak, temperature issue). |
Alerts Table | Displays key details like address, severity, type, status, timestamps, and assignment. |
Actions Panel | Provides options to acknowledge, assign, or resolve alerts. |
Export Data Button | Allows users to download alert data for record-keeping or analysis. |
4. Tooltips & Definitions
Feature | Description |
---|---|
Severity Levels | Color-coded categories indicating urgency. |
Assigned To | Shows whether an alert has been assigned to a specific user. |
First Observed | The date and time the alert was initially detected. |
Last Observed | The most recent time the alert was registered by the system. |
Actions Panel | Options to acknowledge, resolve, or assign alerts. |
5. Troubleshooting Tips
Issue | Possible Solution |
---|---|
Alerts not updating | Refresh the page or check the property selection. |
Unable to acknowledge alerts | Ensure the correct user permissions are enabled. |
High alert count | Review alerts by severity and address high-priority items first. |
Exported file missing data | Adjust filters before exporting to ensure all necessary alerts are included. |
Alert Map Overview
1. Introduction
The Alert Map provides a geospatial visualization of system alerts, allowing you to quickly identify and respond to issues across multiple locations. The map displays active alerts by severity and type, helping you assess the distribution of issues across your property or portfolio.
2. Key Functions of the Alert Map
Section | Description |
---|---|
Property Selector | Allows users to select a specific property for alert monitoring. |
Alert Type & Severity Filters | Enables users to filter alerts based on issue type (e.g., leak, temperature) and urgency level (e.g., moderate, high). |
Interactive Map | Displays alerts as color-coded markers, each representing an alert type and severity. |
Alert Severity Legend | Provides a reference guide for alert categories and colors. |
Actions Panel | Allows users to click on alert markers to view more details and take action. |
4. Tooltips & Definitions
Feature | Description |
---|---|
Alert Markers | Color-coded icons representing active alerts on the map. |
Severity Filters | Dropdown menu allowing users to filter alerts by urgency level. |
Property Selector | Enables users to switch between monitored locations. |
Interactive Pop-up | Displays alert details when clicking on an alert marker. |
Legend Panel | Provides an overview of alert types and severity colors. |
5. Troubleshooting Tips
Issue | Possible Solution |
---|---|
Alerts not appearing on map | Ensure the correct property is selected. Refresh the page. |
Unable to Assign Alerts | Ensure you have the correct user permissions under the User Management sidebar menu > View Profile. |
Clicking on markers does nothing | Refresh the page or check user permissions. |
High number of alerts displayed | Use filters to refine the alert view by severity or type. |
Properties Page Overview
1. Introduction
The Properties Page allows you to view and manage all properties associated with your Armada Power Fleet Commander account. This section provides a centralized list of properties, displaying key details such as property name, address, commission mode, and associated customer. Users with the correct permissions can add new properties or edit existing ones, ensuring accurate data management.
2. Key Functions of the Properties Page
Section | Description |
---|---|
Property List | Displays all managed properties, including ID, Name, Address, Commission Mode, and Customer. |
Add Property Button | Allows users with proper permissions to add a new property. |
Edit Property Action | Users with appropriate access can update property details by clicking the Edit icon. |
Search & Pagination | If multiple properties exist, users can search for a property and navigate through pages. |

4. Tooltips & Definitions
Feature | Description |
---|---|
ID | Unique identifier assigned to each property. |
Name | The designated name of the property. |
Address | The physical location of the property. |
Commission Mode | Indicates if commissioning is Required, Optional, or Not Needed. |
Customer | The company or entity associated with the property. |
Actions | Allows authorized users to edit property details. |
5. Troubleshooting Tips
Issue | Possible Solution |
---|---|
Unable to add a new property | Ensure you have the correct permissions. Contact an administrator. |
Edit icon not visible | Only authorized users can edit properties. Confirm user permissions. |
Incorrect property details displayed | Edit the property (if permitted) or contact support for corrections. |
Addresses Page Overview
1. Introduction
The Addresses Page provides a detailed list of all unit-level addresses associated with a property. Each address corresponds to a specific unit, apartment, or location within a managed property and includes key details such as associated property, registration status, and device count. Users with the correct permissions can add, edit, or delete addresses and export address data for record keeping or analysis.
2. Key Functions of the Addresses Page
Section | Description |
---|---|
Address List | Displays all registered addresses, including ID, Address, Associated Property, Registration Status, and Device Count. |
Property Selector | Allows users to filter addresses by a specific property. |
Column Sorting | Users can click on column headers to sort data by ID, Address, or other attributes. |
Add Address Button | Users with appropriate permissions can add a new address. |
Edit Address Action | Users with the correct access can update address details using the Edit icon. |
Delete Address Action | Users with the correct access can remove addresses using the Delete icon. |
Export Data Button | Users with appropriate permissions can download address data in CSV or Excel format. |
4. Tooltips & Definitions
Feature | Description |
---|---|
ID | Unique identifier assigned to each address. |
Address | The specific unit, suite, or apartment address. |
Associated Property | The property to which the address belongs. |
Registration | Indicates the registration details of the unit. |
Device Count | Number of water heaters or devices registered at this address. |
Actions | Allows authorized users to edit or delete addresses. |
5. Troubleshooting Tips
Issue | Possible Solution |
---|---|
Unable to see all addresses | Use the Current Property dropdown to filter by a specific property. |
Cannot add a new address | Ensure you have the correct permissions. Contact an administrator if needed. |
Edit icon not visible | Only authorized users can edit addresses. Confirm user permissions. |
Delete icon not visible | Only users with deletion privileges can remove addresses. |
Unable to export address data | Ensure you have the necessary permissions. Contact an administrator if required. |

Wrap Up
You’re now equipped with the tools and knowledge to navigate Fleet Commander confidently. Whether you’re monitoring devices, managing alerts, or reviewing usage trends, this guide is your foundation.
Armada Power Support
support@armadapower.com
Thank you for partnering with Armada Power to create a more flexible, efficient, and responsive energy grid.